FAQs – Aida Hair

General

1How can I open a wholesale account with aidahair.com?
Opening a wholesale account is very easy. Just send us an email at sales@aidahair.com and we will take care of everything!
2Where can I purchase Aidahair.com products?
You can buy online at our website aidahair.com or by sending us an email at contactus@aidhair.com. Our products are sold by authorized beauty retailers all around the world. You can also purchase our custom made human hair wigs from amazon and ebay.

Returns

1Do you accept used or open return?
We do not accept returns on used products. Please contact contactus@aidhair.com for problems with any of our products. Our products do not have a money back guarantee. We guarantee the quality of our products.
2What do I do if I believe the product is defective or damaged?
Please contact customer service at contactus@aidhair.com with your order number.
3What is your Return Policy?
Please refer to this link for our return policy https://www.aidahair.com/return-policy/

Shipping

1Do you ship overseas?
Yes we do. We ship anywhere in the world our shipping partners DHL and FedEx serve.
2How long will my shipping take?
All orders are shipped within 48 hours of purchase. Shipping normally takes 3-5 days to any destination in the United States and U.S. Territories. All our wigs are custom made and they need little more time for the extra care we take.
3How much are the shipping costs?
All our products are shipped from our central workshop in beautiful Senegal, Africa. It takes almost a day to take care of your custom order. The order is shipped to you as soon as it passes our rigorous quality checks. For any order of $250.00 or more, we guarantee worry-free free shipping, On all orders less than $250.00 shipping in most case is less than $15.00
4My order is missing or has not been delivered on time
Please contact us at contactus@aidhair.com with your order number and any other reference to quickly help you.

Weaves

1After sewing in a weave, how long should I have it in before removing it?
Your own natural hair will grow about 1 to 1½ inches every 8 to 12 weeks, so depending on how long you leave it in for, you may need to tighten it or remove it as you desire. For high quality hair, you may have it removed to wash and restore, and then get it weaved in again.
2Are weaves reusable?
Yes, but it depends on the quality level of the hair, and how you take care of your weaves. Some lower grade human hair may not last more than 6-8 weeks, so it is recommended to have it refreshed during wear once or twice, and then replaced with new hair. We only sale human hair so most of our products are reusable. In some cases we have customers that hang on to their wigs or hair up to 2 years.
3Can I swim while wearing a weave?
Yes, you may go swimming in a pool, but we recommend applying a hydrating/moisturizing conditioner to the hair before and after entering the pool to avoid tangling. We also recommend making one or two large braids to keep your hair in place to further avoid tangling.

If you plan to swim in the ocean, we recommend wearing a swimming cap because the ocean’s salt water can be harsh. We also recommend washing and conditioning the hair as soon as you are done swimming.
4Can I use a blow dryer after washing my weaves?
Whenever possible, always allow the weave to air dry completely. If you would like to speed up drying time, we would recommend using a hood dryer or bonnet dryer.
5Can I use a hairdryer, hot rollers, hot sticks, tongs and other styling tools on my weave?
For 100% human hair, yes, you can use all of the above. For synthetic fiber, it depends on the fiber’s heat resistance ability. Some synthetic fiber can be styled using heat styling tools, but others cannot. We only sale 100% human hair.
6Can I use products in the hair after washing my weaves?
Yes. We recommend using a non-alcohol based leave-in conditioner or essence spray while the hair is still damp.
7Can you describe the wearing cycle of a weave?
• Installing the weave can take between 2-6 hours.

• At least once every 2 weeks, shampoo and condition your weave thoroughly.

• After 6-8 weeks, relax your edges (if needed), and/or have the weave tightened.

• After 8-12 weeks, remove the weave and/or deep condition to restore the hair, so you can reinstall it, or simply remove the weave completely.
8Do I have to get a lace closure in order to do a full sew-in with no leave out?
Not necessarily. A lace closure might be easier to finish, and will look very natural. But there are other methods to complete a full sew-in with no leave out without a lace closure.
9How do I sleep with my weave on?
Loosely braid or twist your weave, and wrap the hair in a satin scarf or bonnet before going to bed to keep the hair from tangling overnight.
10How do I take care of my weave when I work-out frequently?
Sweat and excessive friction from workout movements can cause hair to tangle and mat up. You should always tie or braid your hair in large sections before working out to prevent tangling and matting.
11How do you remove a sew-in weave?
To remove a sew-in weave, you can cut the threads where the weave was sewn on your own; however, it is highly recommended to visit your local professional stylist to have it removed and receive a proper treatment for your scalp & natural hair after a long weaving cycle.
12How frequently should I wash and condition my hair?
It is recommended to wash and refresh your hair every 2 weeks. For curly textured hair, we would recommend washing it every week because curly hair is naturally drier than other hair textures.
13How long can I leave my weave in for?
The answer to this question depends on how fast your natural hair grows, and how well you take care of your extensions.
14How long will it take to add extensions to my own hair?
Depending on what kind of style you want, a sew-in weave can take between 2-6 hours.
15What is weaving?
Also known as a sew-in-weave, weaving is a commonly used method of installing hair extensions by sewing tracks of hair directly to your cornrows.
16What kind of brush is best for weaves?
For straight styles, a soft paddle brush is excellent! For wavy styles, a wide-tooth comb is recommended. And for curly weaves, you do not need to use a brush. Simply finger comb the curls gently. When brushing your hair, always brush or comb from tips to roots to avoid tugging or pulling on the hair.
17What’s the best product to use to prevent dryness and sustain a soft feeling?
For human hair weaves, we recommend using a mild shampoo or sulfate-free shampoo. Avoid using deep cleansing shampoos because they may strip your hair’s cuticles and dry it out. After washing your weave, a deep conditioning treatment is recommended to hydrate your weave. Natural oils such as Argan oil or Moroccan oil is all you need for you daily care.
18What’s the best way to take care of my curly weave?
Curly textured hair is naturally drier than other hair textures, so it needs to be conditioned well with a moisturizing or hydrating conditioner. It’s also important to avoid heat styling tools with curly hair. For more information, visit Facebook page for additional details.
19Will I be limited if I wear a weave?
You do not have to limit your lifestyle in any way while wearing a weave. When you are wearing a weave, you can do all of your regular activities including exercising and dancing. However, activities that cause sweating and rubbing will require you to maintain the hair with frequent brushing, especially around the nape and shoulder areas.

Applying natural oils like Argan oil and Moroccan oil in these areas can help reduce the friction that can cause tangling. Avoid any hair sprays and mousse because that can attract dust (due to stickiness), which will mat up the hair.

Long hair will always require more care than short hair. If you plan to be moving around a lot, we recommend making one or two big braids to keep your hair in place during activities such as exercise and sleep.
20Would a sew-in weave damage my natural hair?
It should not if it’s done properly. It is important to have a licensed professional stylist to install your weave – someone who can properly diagnose the health of your natural hair and scalp before installing a sew-in weave. Before installation, make sure your scalp is clean and healthy.

Wigs

1Can I color my human hair wig?
Unlike synthetic wigs, human hair wigs can be dyed relatively easily. You can use the same hair dye, the same developer, and even the same tools to dye your wig as you would normal hair. Wash the wig after dyeing it to keep it clean and shiny.
2Can I curl or straighten my human hair wig?
Yes, you can curl or straighten a human hair wig to achieve the styles you desire. Before using heat styling tools, please use a heat protectant spray on the hair to prevent hair damage from the heat.
3Can I use hairspray on my human hair wig?
We do not recommend using hairspray on your human hair wig because it will cause products to build up on the hair, which can cause tangling and matting issues. If you insist on using it, please wash the wig carefully afterwards to rinse out the hairspray.
4How can I make my human hair wig last?
For a longer-lasting wig, do not use heavy styling products such as hair mousse, sprays, and oil sheen. Alcohol-based sprays will dry out the hair and cause build-up over the time. It is best to keep the wig in its original condition without applying any products. Finger comb or gently brush through the hair to keep hair strands aligned, and if needed, you can use a light essence spray or compatible wig products for moisture without the stickiness of sprays, or the heaviness of oils. Washing and conditioning your wig is also a very important step to make your human hair wig last longer.
5How can I make the parting of the wig look more natural?
You can apply concealer to the parting area of the wig so that the parting looks more natural and closer to your own skin color. You can also tweeze the hair around the parting area for a more natural look as well.
6How often should I wash my human hair wig?
We would suggest washing your wig every 10-14 days. The wash cycle also depends on each individual according to how often the wig is worn, what products were applied to the wig, etc.
7What is high-tex fiber?
High-tex fiber is a heat-friendly synthetic fiber that allows you to use heat styling tools up to 400°F.
8What is the best way to store a wig?
We recommend using a wig stand or mannequin head. They will keep the hair from tangling and will help to maintain the shape of the wig cap.
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